Refund policy

Effective date: September 13, 2026

We want you to be happy with every ESSENTIAL MAN purchase. This policy explains how returns, refunds and exchanges work for orders placed at essentiallman.com.

1. 30-day money-back guarantee

Every product is covered by a 30-day satisfaction guarantee, counted from the day your order is delivered. If you are not satisfied, email support@essentialman.online with your order number within those 30 days to ask for a refund or an exchange.

2. How to request a refund

1. Send an email to support@essentialman.online with your order number and the reason for your request.
2. Our team reviews it and, when a return is needed, sends you the instructions.
3. Once approved, the refund goes back to the payment method you used.

3. How long a refund takes

Approved refunds are processed within 3–5 business days. Your bank or card issuer may then take another 5–10 business days to show the amount on your statement.

4. Returning an item

When we ask for the item back, it should be unused and, whenever reasonably possible, in its original packaging. The return address and instructions come with the approval. Return shipping is paid by the customer, unless the return is our fault (for example, a wrong or defective item) or the product arrived damaged.

5. Damaged, defective or wrong items

If your order arrives damaged, defective or different from what you ordered, email support@essentialman.online within 7 days of delivery with your order number and photos of the problem. We will send a free replacement or a full refund, at no extra cost to you.

6. What cannot be refunded

The original shipping charge is not refundable, except when the return is caused by our error. Gift cards and promotional or free items are final sale.

7. Refund not received yet?

If the timeframes above have passed, check your bank account again and then contact your card issuer, since it can take a while for a refund to be posted. If you still can't find it, write to us at support@essentialman.online.

8. Chargebacks

Please talk to us first about any problem with an order before opening a payment dispute or chargeback with your bank. A chargeback on a purchase that already qualifies for a refund under this policy can slow the resolution down, and we may contest it with the supporting documentation.

9. Contact

Questions about this Refund Policy:

ESSENTIAL MAN
Email: support@essentialman.online
Website: essentiallman.com